Overbooked flights in Malaysia? Denied boarding? What can you do? Can you be “forcefully reaccommodated” like the recent United Airlines broke the internet recently when their airline staff and police totally wrestled a passenger off a flight?
According to the Malaysian Aviation Consumer Protection Code 2016 (MACPC), the type or amount of compensation you get for overbooked flights depends on your situation, but should include:
i. Meals, limited telephone calls and internet access (where available)
ii. Hotel accommodation (where an overnight stay becomes necessary)
iii. Transport between the airport and the hotel (where necessary); and a choice between:
Refund of the full cost of the unused flight ticket within 30 days; or
Re-routing at the earliest opportunity.
MAVCOM recommends that you first make a complaint to the airline, airport or aviation service provider about your overbooked flight. But if they do not resolve your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM.
Read more about it here: https://canlaw.asia/blog/denied-boarding-malaysia/
Video by CanLaw Apprentices: Aaron & Lee Lee